![]() Having gardening abilities is a plus, but Burgess makes gardening so easy, a child who can read and follow directions CAN grow things out of the catalog as long as they can also work the gardening tools. If you are able to follow directions, it's a cinch, getting what you paid for. IT IS YOUR GUARANTEE! AFTER THAT, YOU READ THE HOW TO'S. First thing it tells you is to hold onto the pkg.and labels attached. That will be your fault if later you discover-you should have opened package and read the phamplet. Most people get their pkg, rip it open, take out the product and dispose of the package. You are given a phamplet inside your order that firstly says- hold on to the shipping label attached to the package your order came in for the GUARANTEE should you have something in need of replacement. You are sent guides to instruct you on what to do-what not to do to make your planting experience a success. ![]() They cover the how to's and are great people to work with should there be a problem. EVERYTHING I've ever ordered, grew and produced sometimes better then expected. One reason they are reasonably priced and secondly, they are good at filling the orders correctly and promptly. I have ordered from Burgess numerous times over the past 20 years. This being after I just received my current order of the strawberry collection and blueberry plants. So I'm going to share my experience relating to Burgess. I feel like Burgess is getting a bum deal after reading all the negative comments posted. Told I could write a snail mail letter to "Grace Avery", but she would tell me the same thing.so basically "Don't bother! You're just screwed!" THESE PEOPLE ARE STRAIGHT UP SCAM ARTISTS. SECONDLY the 14 day mark had well passed when I spoke to their representative over the phone and was told I would get a refund. FOUR weeks later I called to inquire status and was told I had been issued a VOUCHER 2 weeks prior that I could use to order more DOA plants!! Even so, the voucher NEVER ARRIVED! The "supervisor" was useless and kept reading policy to me over and over like a robot."If you wanted a refund you had to return the plants within 14 days." FIRST there was no way to know within 14 days if the plants would grow or not. Called and was told to send 1) a letter explaining what happened 2) roots and sticks that did not grow 3) shipping labels, and I would be issued a refund. Planted watered and waited patiently- nothing but crispy roots and sticks. DON"T ORDER!!!!! YOU WILL BE SORRY! ***************This company is a total and complete scam.
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